Customer Service

Every enquiry and order is important to us – we will always do ourbest to respond to your queries in a timely manner and work withyou to ensure your complete satisfaction.

Placing your order

Ordering is easy – we offer a friendly and knowledgeable adviceservice over the telephone or via email.
We will send you your order confirmation including full details ofcost & shipping.
We have no minimum order qty per design and we will even packthe correct size screws if you let us know your door thickness.

Timescales

We will process your order quickly and efficiently, you will advised if theproduct you have ordered is in stock, if not you will be given a lead timeof no more than 2 weeks. All the products we sell are of a high qualityand therefore can’t always offer a just in time delivery but we will do ourbest.

Prices

We are suppliers to the trade only therefore we request a tradeapplication to receive trade prices which are discounted fromrecommended retail prices. All prices are exclusive of VAT.

Payment

You can pay by bank transfer, cheque payable to Bower & Brook Ltd, orcall us with your credit / debit card details. Card details will be processedon order completion.

Literature

We currently only offer our brochures in a PDF format (email versions),this not only is kinder to the environment but also means we canlaunch products without waiting for a brochure re-print.

Delivery

For small items & samples we use Royal Mail First Class post.
For larger orders we use a carrier service which offers standard andtimed services to UK mainland.
Deliveries normally require a signature so make sure your deliveryaddress is clearly stated when ordering.

Hours Of Business

Our office is open weekdays 9am – 5pm, we may be busy so leave amessage and we will return your call or simply drop us an email athello@smythhardware.co.uk
we will be happy to discuss your project.

Samples & Display

Will be charged at heavily discounted cost, samples can be returnedand credited if returned in good condition.