Telephone: 01440 730 705
Lines are open from 9am to 5.00pm Monday – Friday.
Outside these hours, if you wish to leave a message on our answerphone we’ll call you back promptly within opening hours.
We aim to email customers back as soon as possible but please allow within a working day.
Fax: 01440 731 846
Bower & Brook Ltd
Our sales office is open Monday to Friday from 9am to 5pm
Outside these hours a message may be left on our answerphone (01440 730 705) and we will get back to you the next working day.
If you purchase a product and wish to return it for whatever reason, we will exchange or refund it on return.
For full details please see our returns policy.
We are a manufacturing business selling direct to the end user and the trade, we do not sell through retail showrooms, our website is our showroom, we offer samples to our trade customers on request.
Yes, visit www.bowerandbrook.co.uk to visit our site which is fully compatible with most mobile devices including ipads.
As soon as you place an order online you’ll receive an automatically generated e-mail. A member of staff will then check your order within one working day and send you a further e-mail confirmation.
Please check the second e-mail carefully and let us know as soon as possible if any of the details are incorrect. If you do not receive the second e-mail within 2 days please let us know, as this suggests that we haven’t received your order.
If all the items you’ve ordered are in stock, we will send your order out straightaway.
Delivery is by a next working day courier service, so if you ordered on say Wednesday afternoon your order would be despatched on Thursday for delivery on Friday. If you ordered earlier in the day on Wednesday we would try to despatch your order that day for delivery on Thursday, though at busy times of year this isn’t always possible.
If your order is particularly urgent please let us know and we’ll give it priority.
If an item is out of stock but you still wish to go ahead with your order you should allow 2-3 weeks for stock to be made.
All of our products are made right here in the UK by a team of skilled people that have years of experience in the production of sintered metal cold casting. Are products are not piled high ready for next day shipping but you can be rest assured if we are out of stock of an item, it will be worth waiting for.
All our products come complete with the necessary fixings, we offer 25mm fixing bolts as standard with all our cabinet hardware but other lengths are available on request. All our Door Hardware comes with fixing screws and 8mm bar.
Yes. Just make sure when you order that this is clearly marked N.B billing address has to be the same as your payment details on your card.